Customer Experience Jobs in Jakarta, Latest Customer Experience Jobs in Jakarta

- Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA / resolution time. - Provide accurate, valid and complete information and give an update to customer by following communication guideline n

- Lead and supervise all teams dedicated to providing frontline customer support to customers - Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences - Develop a strategic vision and plan for how we expand and deepen our service offerings across channels, identify opportunities for efficiency and quality improvements, implement new initiatives and experiment with

Job Description: - Customer Experience Agent - Response to Shipper for any enquires/complaints and follow up on the issue with related teams - Shipment Monitoring - Follow up with Ground Ops / Driver about shipment updates and check Driver App Updates - Driver Attendance Check - Check all driver attendance to follow the correct procedure and assigned to the correct DO - Reassignment and Assignment Check - Follow up with the Pre-Shipment team for any DO Discrepancies (Unassigned DO, Different

We are looking for Support Associate to join Stockbit. This position allows you to provide financial advice to our users and make recommendations on how to best utilize their income.Requirements- Having knowledge in capital market and stocks investment - Bachelor degree in Finance, Business Management, or any related fields - Demonstrated in the understanding of current investment products - Excellent written, listen, and verbal communication skills - Able to type quickly with fewer mistake

Requirements- Having knowledge in capital market and stocks investment - Fresh graduate or last year student in Finance, Business Management, or any related fields - Demonstrated in the understanding of current investment products - Excellent written, listen, and verbal communication skills - Able to type quickly with fewer mistakes - Able to work independently as well as function as part of a team - Possess a commitment to professionalism, honesty, and a strong work ethic - Genuinely ca

We are looking for Support Associate to join Bibit.id. This position allows you to provide financial advice to our users and make recommendations on how to best utilize their income.Requirements:- Having knowledge in mutual funds (reksadana) - Bachelor degree in Finance, Business Management, or any related fields - Demonstrated in the understanding of current investment products - Excellent written, listen, and verbal communication skills - Able to type quickly with fewer mistakes - Able t

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.For our Marketing, Sales and Product M