Customer Support Associate (Fully Remote)
Liminal, Indonesia

You will be supporting our customers by providing them with the world class customer experience. The customer support associate will be the frontline of responding to customer queries, finding solutions to the queries, and liaising with internal tech teams to provide ongoing technical support. This role will play a key part in delivering 24x7x365 support to our customer base globally.

Responsibilities:

• Serve as the frontline representative for B2B clients, handling all inbound queries
• Respond to client queries within the specified Service Level Agreement (SLA) and ensure timely resolution or provision of relevant information.
• Independently provide accurate information to resolve queries promptly.
• Continuously support the clients with up-to-date and relevant information on product updates
• Escalate queries to the relevant teams when necessary.

Requirements

• 2 to 3 years of experience in frontline B2B customer service, preferably in the Blockchain/cryptocurrency/Web3/fintech industry, dealing with global clients.
• Passionate about overcoming conventional barriers and going above and beyond to solve complex problem statements while delivering outstanding customer experiences.
• Adaptable and flexible to operate in a fast-paced, dynamic, and constantly changing environment.
• Excellent verbal and written communication skills, with proficiency in English and the native language
• Knowledge of Blockchain, Cryptocurrency, and Web3 will be considered an added advantage.
• Working hours: 7am SGT to 4pm SGT (subject to change as per business requirements)

Benefits

Pandemic or no pandemic, we are a remote-only organisation that offers the highest level of flexibility to its employees.

At Liminal, we appreciate the good talent, and ensure that our employees are compensated with the salary brackets that are best in the industry.

No need to wait till the end of the month anymore! Get your salary credited every 15 days.

We don’t like to micromanage. We believe it's impolite to ask employees to punch in amp; out or follow similar activities to track the number of working hours. We trust our employees to get the job done and achieve the identified goals.

A liberal ESOP policy, ensures that every employee remains motivated toward the success of the organisation and does not take this as any other job task. By adopting an excellent ESOP policy, we want to ensure that our employees benefit immensely from the growth of the organisation.

Say bye to leave without pay! Yes, there are no limits to the number of leaves you can take. We want employees to be responsible enough to strike a good work-life balance.

Liminalites believe in the power of reading. Whether fiction or non-fiction, reading habits can fetch maximum ROI on time and money invested. You can raise a request for a book, and it will be delivered to your doorstep. No need to return or share, it’s yours to keep forever.

We care for our beloved Liminalites. Our health insurance provides comprehensive coverage to our employees and their spouses and dependent children.

Liminal employees receive lifetime free access to the Liminal Vaults platform even after they decide to move on. Employees will additionally get Trezors / Ledgers at zero cost as a part of their onboarding. You can enjoy the benefits of the software as well as the hardware for free.

Get the best devices and tools you need to deliver your work. We provide the best subscriptions to ensure the highest levels of work efficiency.

1Password is a password manager and digital vault that helps users store, manage and secure their passwords, credit cards, personal information and other sensitive data. The platform will help our employees generate strong and unique passwords, and then store and autofill them across their devices and apps with a single click.

Under the Referral Bonus Program our employees can earn incentives to introduce new talent to the organisation. The referral bonus will be credited to the employee account once the candidate completes 3 months with Liminal.

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Job Rewards and Benefits