About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.
Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).
The Role
You will be at the front seat in delivering the best service and experience to our customers through retail. Responsible for end-to-end operational and customer excellence, people development, assortment and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy, and procedural implementation - the Retail Area Manager is expected to have great grit in performance analysis and measurable action plan through collaboration between all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Indonesia over the next few years. Reporting directly to the Retail amp; Customer Excellence Manager, you will analyse, interpret, and report operational business results to ensure that the overall success of a cluster of stores is attained.
Main Responsibilities :
Team Management amp; Leadership
- Assist Retail Manager in building a strong and high performing retail store team to achieve the desirable and targeted KPI and store metrics target, to improve store and team productivity, and to ensure the profitability of all stores.
- Strategize manpower resource planning and management for all stores (including but not limited to manage shift schedules, retail staff budgeting, monitor the performance of team productivity and efficiency, socialise employment SOPs, and implement disciplinary metrics) to achieve optimal staffing levels and build a high performing retail store team.
- Set standards and objectives for store teams to ensure the team provides seamless customer experience and operational process; inspire and enable the team to provide a top notch and LB service to all customers through training and mentoring with the Retail Trainer.
Retail Performance amp; Operational Excellence
- Responsible for the achievement of all stores' performance targets by monitoring daily/weekly/monthly/yearly performance, analysing the performance, identifying the challenges in the floor, suggesting the right assortment to different customers in different shopping malls and providing insights and actionables initiatives to ensure all performance metrics achievements.
- Implement, monitor, and evaluate general store administration/operational aspects to ensure compliance with policies and procedures in Love, Bonito, and to increase store productivity and efficiency.
- Monitor retail store customer experience (including customers inquiries and complaints), facilitate escalated complaints and solutions findings, and develop strategies to enhance the customer experience to ensure retail store customer satisfactions.
- Monitor retail store inventory matters by proactively monitoring store inventory level to ensure the highest level of inventory accuracy, ensure stock taking exercises in store, monitor Return amp; Exchange process, to ensure the accuracy and efficiency of the store inventory management.
- Maintain attractive store conditions, by working closely with the Visual Merchandising team, to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, develop strategies to enhance future sales, and evaluate the performance.
- Undertake sound financial management to ensure stores are profitable; by ensuring all of the stores to provide 100% accurate financial reports and resolutions to ensure an efficient resource usage to increase profitability.
- Collaborate closely with Retail Expansion amp; Development Project for the brainstorming and execution of campaigns, events, improvements, and store openings.
- Responsible for retail marketing initia