Thu, 21 Sep 2023 23:53:53 GMT

Customer Success Manager
8x8, Indonesia

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 13, 2023
Last Date
Oct 13, 2023

Job Description

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. 8x8 CPaaS provides a cloud-based infrastructure and platform to integrate real-time communications capabilities including SMS, chat apps, voice, and video calls into applications, websites, and workflows, using APIs. With 8x8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience.Learn more on our company website at and follow our pages on LinkedIn, Twitter and Facebook.

We are actively looking for an experienced Customer Success Manager to join our team. Based in Jakarta, you will take a lead role to proactively build relationships, identify and mitigate risk, onboard our friendly customers and expand product. The right candidate will be adept at managing multiple priorities without sacrificing proactive customer engagement in a fast-paced, dynamic environment.Responsibilities
  • You will be responsible for onboarding amp; training our VIP customers to match their business needs and ensure they can use our products to maximize their return on investment.
  • Act as a leader for the local CSM team to ensure the team grow a high number of Pay as you go CPaaS customers and ensure stability of their usage by driving adoption in a fashion that fits the customer’s business goals,
  • Develop, support and lead the CSM strategy across our customer base
  • Maintain and increase monthly revenue for our commercial customers by ensuring our Quality of Service reach their business goals or by employing proven strategies which drive product adoption and customer retention.
  • Analyze commercial and technical customer data to predict potential customer churn, and be a leader in executing adoption and retention plays through both internal and external resources.
  • Maintain and grow stakeholder customer relationships by employing multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, and internal amp; external champions.
  • Contribute to lifetime revenue expansion by identifying upsell opportunities via stakeholder consultations and working closely with the account management team.
  • Operate cross-departmentally: represent the voice of the customer internally and create tight partnerships with sales, product and technical support to drive customer’s business goals and continued health.
  • Relevant experience in client-facing roles within Cloud, SaaS, Video, Web Collaboration, Telecommunications or technology.
  • Fluent in both English amp; Bahasa
  • Proven track record of success with a verifiable history of reaching customer and leading a CSM team or CSM projects
  • Driven and motivated by personal, team and company achievement with a commitment to excellence
  • Must be detail oriented with strong organization and time management skills
  • Strong listening and communication skills both written and verbal with the keen ability to distill complex information to easy to understand, relevant message
  • Must be passionate about customer success and be motivated by building and strengthening customer relationships through strong partnerships with both the customer and internal stakeholders
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.Learn moreor email us at(Include Reasonable Accommodation in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be foundhere.

Job Specification


Information Technology and Services - London, United Kingdom
Thu, 21 Sep 2023 23:53:53 GMT