Service Engineer
ABB, Indonesia
Job Description
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions.
ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion.
You will execute Service work in Motion; Service business with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines in Surabaya’ Indonesia. Reporting to LPG Service Manager and deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
Your responsibilities
Performing Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
Contributing to customer satisfaction by executing Service work according to customer order and expectation, maintaining a good relationship with customers and identifying new sales opportunities and communicates them internally.
Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Preparing all documents and reports to be signed by the customer representative, reports work done in a timely manner and follows up when needed.
Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future and providing recommendations to management to improve operations and customer service.
Applying safety rules and safe practices as well as environmental responsibilities, reports unsafe practices and incidents.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Job Specification
Your background
Minimum of Senior High school Diploma
Advanced knowledge in motor and generator.
At least 6 years of experience in Motor and Generator (rewinding, over-haul, repair, re-engineer, commissioning and installation).
Trained to be successor of motor and generator expert.
Willingness to travel occasionally as per business requirement.