Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backward. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting related problems while bringing long-term value to the Customer.
Are you ready for the next big challenge in your career?
Your Success Day:
- Communicate with Customers via live chat and email;
- Assist Customers with IT problems - provide guidance and resolutions;
- Going the extra mile for each Customer is part of the job;
- Focus on the Customer’s success by offering additional services, tools, and products;
- Constantly grow - learn about IT every day to become a web hosting guru!
Job requirements:
- Strong English communication skills (C1 or higher);
- Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred;
- Well developed interpersonal skills: customer-focused, communicative, confident, collaborative;
- Availability to work a flexible schedule (full-time only, morning/day/night shifts);
A great match with our company values.
What we offer:
- Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits;
- An 8-week training course in technology, product and communication knowledge;
- Individual monthly unlimited bonuses right after finishing training;
- A starting salary of IDR 3.150.000, a salary of IDR 3.500.000 after training, and regular salary reviews based on performance;
- A flexible working schedule with remote opportunities - everyone from Indonesia is welcome;
- A supportive global team who are eager to share their knowledge and spend time with you;
- Continuous personal development: books, workshops, individual mentorship;
- Extraordinary team buildings, birthday lottery, workations, company events, and more!
Leave your mark in an international IT environment to scale up your professional journey. There is no better time to apply than now!