Sales Operation Manager
Luxasia, Indonesia

Fresh is a brand of LVMH group worldwide. In SEA, it is managed through LBeauty Pte Ltd, a joint venture between LVMH group and Luxasia.

We are looking for a highly driven and dynamic Sales amp; Operations Manager. The role will be driving the Indonesia business with retailers and fresh owned channels. In this role, reporting to the Indonesia General Manager and Regional Sales amp; Retail Manager, you will set up and lead the sales amp; operations, organization to build up and manage a smooth key account management, drive for sales and retail operations. You’ll help us establish and manage processes, measure success and partner closely with our retail team, other functional teams and external trade partners.

Job Description

Sales development

• Identify and build new and existing sales channels within Indonesia to grow the brand.
• Deliver sales objectives in retail sales, net sales and delivering targeted gross margin, ensuring long term sustainable growth.
• Steer profitability of the business for both trade accounts or brand owned boutiques.
• Partner and negotiate to drive strong support by partners to achieve business objectives.
• Maintain and develop collaborative relationships ensuring long term sustainable growth.
• Drive sales growth through educating and motivating beauty advisors/ cast members
• Navigate and drive solutions for complex situations.
• Effectively manage and drive retail KPIs like conversions, traffic, basket and etc to elevate performance of animations, stores and staff.
• Effectively manage and drive store animation or large-scale event through activation of field staff and working with marketing and education.
• Understanding opportunities within markets, work with regional team to develop business plans for new doors and to increase sales for existing via instore events, brand activation
• Partner closely with marketing to drive launch, animation and sales.
• Support regional educational manager to plan, schedule and facilitate in-store and classroom trainings
• Perform regular field visits to ensure strong field engagement and door checks to ensure that inventory, visual merchandising standards and maintenance are maintained as per brand standard, and share competitive insights within internal stakeholders
• Supports to train and field coach the Bas or retail partners to ensure the driving of sales.

• To be the face of fresh to the trade partners to build strong rapport, partnership and relationship.
• Drive and manage the trade and retail animation process from sales, inventory planning, operations, and people planning), while engaging with effective incentive drivers to deliver results.
• Manage compliance in trade returns process and ensure the budget tracking and management.
• Analyze and manage inventory holdings for all channels at healthy level.
• Drive the people planning for retail team to ensure optimization and SOPs are observed.
• Manage the retail people and the team planning budget.
• Strategize and manage the payroll planning, tabulation and checks for retail payout.

Manage the Product, Channel, Retail amp; Stock Planning:

• Drive the achievement of the retail and net sales budgets (sell-in amp; returns) based on accurate forecasting and planning.
• Support the net sales management through effective reporting and communication to the internal team and business control.
• Manage and support the fulfilment need of trade and retail for ad-hoc transfers and delivery planning when necessary.
• Manages the day to day operations Digital Channel to ensure accuracy and sales planning.
  Support of the Sales Planning Process of Indonesia
• Participate in the definition of the sales planning (Forecasting rounds, retailer targets etc.)
• Manage the product allocation process in conjunction with Indonesia
• Manage and monitor the planning and ordering of products (newness, seasonal, animation activations and regulars) by the trade EDIs and retail team, in conjunction with marketing and sales
• Manage stock forecast and inbound shipments to Indonesia.

Sales amp; Trade Campaigns Support amp; Management

• Drive and manage the trade and retail animation process from sales, inventory planning, operations, and people planning), while engaging with effective incentive drivers to deliver results.
• Manage compliance in trade returns process and ensure the budget tracking and management.
• Analyze and manage inventory holdings for all channels at healthy level.
• Drive the people planning for retail team to ensure optimization and SOPs are observed.
• Manage the retail people and the team planning budget.

Job Rewards and Benefits