Account Manager - Indonesia
Insider., Indonesia

Insider is a B2B SaaS company with a unique approach to multichannel experience orchestration. Recently, Insider announced its$32 Million Series C funding round by Sequoia. Insider was named the #1 leader on G2’sMobile Marketing SoftwareandPersonalizationGrids, with a 4.6/5 rating based 100% on user reviews, 17 quarters in a row. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.
Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 800 global businesses, including UNIQLO, Singapore Airlines,Virgin,Toyota,New Balance,IKEA,Samsung,Newsweek,MediaMarkt,Nissan, AVIS,Marks amp; Spencer, Allianz, BBVA, Dominos,Avon, andCNN.
You’re probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavored with the coolest startup jargon. But, let’s be honest, nothing says more than the real experience, right? So we asked our team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.
Role DescriptionAs an Account Manager, you will be responsible for renewals and stakeholder management.
You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.Job Description

• A university degree in Business, Marketing, Engineering, or related fields
• 4+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
• Strong communication skills in both writing and speaking (English amp; Bahasa)
• High sense of responsibility and accountability
• A strategic thinker with excellent project management skills
• Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
• Proven track record of using sales amp; persuasive skills
• Experience negotiating and navigating contracts and legal discussions
• Thrives in a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• Mens sana in corpore sano! You’ll enjoy delicious and healthy lunches, dinners, and afternoon snacks. Plus coffee and tea handy!
• We offer many hard and soft skills trainings to help you improve and challenge yourself. You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• You’ll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse, and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.
• Don’t believe us? Just ask Google.
• Occasional TGIF happy hours!

Was this position made for you?So let’s talk! We’re curious bugs and can’t wait to get to know you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.