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Inbound Education Consultant Manager
Ruangguru, Indonesia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 13, 2021
Last Date
Nov 13, 2021
Location(s)
Job Description
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.Job Descriptions- Manage Inbound Education Consultant (Customer Service) team for K-12 product amp; Lifelong Learning product
- Develop, evaluate amp; monitoring the performance of the Inbound team across products to meet business objectives
- Develop, improve and implement customer service policies and procedures
- Provide insights and recommend improvement, suggestions, and initiatives to related departments (Product, Business, Content, Engineer, Marketing, etc)
- Work closely with the cross-function team to ensure seamless customer service operations across products on a day-to-day basis
- Maintain and improve a high level of customer service experience and customer satisfaction through high-level service quality
Job Requirements- Bachelor Degree from any majorGood logical and structural thinking, with a strong sense of responsibility and result oriented
- Data analytics to provide insight, recommendations or suggestions and initiatives
- Excellent communication skills, able to convey information in a clear and concise manner, communicate effectively and accurate to our customer
- Self-starter, proactive, and able to work in a face-paced environment
- Attention to detail amp; multi-tasking skills to handle multiple tasks
- Critical-thinker, problem-solver, and a team player
- Familiar with Zendesk, Qiscus, and other customer service tools
- Has experience in managing CS teams as a manager/supervisor for min. 2 year
- Previous experience working in a startup/tech company or bank will be a big plus
Job Specification
Ruangguru
Information Technology and Services - Jakarta, Indonesia