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Customer Success Associate
Ruangguru, Indonesia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 13, 2021
Last Date
Nov 13, 2021
Location(s)
Job Description
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.Descriptions- Helping students to develop a growth-mindset and supportive culture
- Drive adoption of product usage, features, and maintain a strong relationship with customer
- Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation amp; off-boarding)
- Be the voice of customer, and consolidate feedback from customer to gather insight amp; recommend improvement, suggestions, and initiatives to align with the business goal
- Work closely with cross-functional team (product, biz ops, sales amp; service) to deliver the best learning experience to customer
- Proactive approach in sharing information related to learning experience to customer via chat/group chat/con-call
Requirements- Bachelor of Administrator/Psychology, or having previous experience in Customer Success/Account Management/Customer Experience are welcome to apply
- Having an interest in education, user service experience to serve customer
- Self-starter, attention to detail and eagerness to learn
- Ability to work in face-pace environment, multitasking amp; prioritizing
- Intermediate english level would be a plus
- Familiar with Google Suite tools (docs, spreadsheet, etc)
Job Specification
Ruangguru
Information Technology and Services - Jakarta, Indonesia