Senior Manager - Product Operations
Bussr, Indonesia
Job Description
Founded in Singapore with a passion for new mobility, Bussr is focused on expanding transportation options in APAC. As cities continue to grow, Bussr will allow urban residents to take ownership of their transportation options.
Bussr is an early-stage, rapidly growing company backed by investors who have backed Facebook, Siri, Spotify, Zoom, and other prominent investors. We are tackling the truly massive mobility market, developing modern software for an industry that still relies on paper cash, fax machines, and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the Emerging Markets economy. We’ve managed to capture major traction and it’s time for us to take that growth to the next level. That’s where you come in
We are looking for a Product-focused candidate who is driven to provide the best possible experiences for our customers with good product features and support. We believe a successful candidate is passionate about customer centricity, has good analytical and problem-solving skills, supported by relevant experiences. Ability to roll up sleeves to help with acceptance testing, incident management, troubleshooting while being eyes amp; ears of the product team in the local markets is desirable attribute. Top it up with strategic product operations management and the ability to collaborate with cross-functional teams with excellent stakeholders management will make you shine.
Key responsibilities:
- Coordinate with cross-departmental teams to ensure product releases are happening according to timelines and improve customer success amp; operations metrics
- Act as liaison between the customer requirements amp; needs and product team at all stages of product release cycles, with a deep understanding of Product feature roadmaps and vision
- Review and map product features to requirements (vice versa) to allow operations to scale and enable the best possible customer experiences at the same time.
- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Assess impact, prioritize and raise any new features/requirements to implement either ad hoc during sprint cycles or quarterly according to roadmaps.
- Contribute to product features detailing in different dimensions of UX, user workflows, Information flows, system scale, technical metrics amp; similar by running objective-driven user amp; market researches
- In coordination with account managers and central operations teams, provide workarounds to product constraints or issues faced, while ensuring long-term solutions are in place.
- Lead strategically on providing relevant Product solutions to run operations with customer-centricity in mind.
- Investigate the causes of non-conforming software and train users to implement solutions
- Assist with product marketing amp; support documentation of existing and new applications and ensure that documentation produced accurately reflects the functionality delivered to Customers
- Help improve product and ensure quality: Considering customers' activities, local preferences amp; journey maps, design and execute end-to-end functionality, localized features amp; payments amp; UAT testings and provide sign-off of features being released to them.
- Work closely with customer amp; product support teams on the customer/field reported product issues to prioritise appropriately and provide enough information for resolutions and keep the customers updated on the progress.
Requirements
- 5+ years experience in a strategy/operations/customer-facing/product management/Business Analyst role
- Experience at a tech startup industry/tech software/consulting company
- Experience working in an Agile/Scrum development process
- Experience with Jira, Confluence, Slack and other project management amp; team collaboration tools.
- Knowledge of software QA methodologies, tools and processes
- Minimum Bachelor’s Degree in computer science, software engineering, business, finance, economics, or related fields
- Excellent communication and stakeholder management skills
- Strong analytical, organizational, and creative problem-solving skills
- Strong business acumen, customer-focused, team and results-oriented
- Highly comfortable and adaptable in a semi-structured environment and organization that changes frequently
- Language proficiency in English and Bahasa will be highly preferred.
Benefits
- Be part of an organization in hyper-growth mode with plenty of opportunity for personal development
- A flexible and inspiring workplace with a team of competent, motivated and fun co-workers
- Autonomy and ownership of the work you do, with flexible hours and even unlimited days off
- Opportun