Employee Benefit - Customer Success Junior Associate
Qoala, Indonesia

• Deliver best-in-class operations and service to client/ mitra
• Own entire relationship with the assigned clients, including onboarding, implementation, socialization, and satisfaction
• Triage client requests to admin, finops, and claims team
• Ensure satisfaction and completeness of client requests
• Handle 1st-line inquiries from participants/ clients
• Ensure all the requests and process is getting done as SLA/ standard
• Work with related team (sales, insurance placement, finance-operations, claim, admin, and another related team)
• Communicate effectively with both internal and external to get a better understanding of process and solve issues
• Prepare documentation of client reports along with an active insurance policy.

Requirements

• Minimum 1 year experience in communication, customer success/ relations, account management.
• Strong skills in verbal and written communications.
• Ability to work effectively across multiple departments in a deadline driven environment.
• Active team player, self-starter, multitasker who can quickly adjust priorities
• Bachelor's degree or equivalent
• Knowledge of microsoft excel / google sheet, powerpoint, and project dashboard tools.
• Will be a plus point if familiar with insurance or finance industry.
• Fast learner and willing to learn insurance industry in detail.

Job Rewards and Benefits